Terms, privacy and refunds

Short versions of the policies that apply to your OrionXConnect account. OrionXConnect is owned and operated by DevQuotient, Raipur, Chhattisgarh. The full text is available inside your account and on request.

Terms of service

The service

OrionXConnect is a platform operated by DevQuotient (Proprietor: Arpit Sharma), a Micro Enterprise (MSME), Udyam Reg. No. UDYAM-CG-14-0135714, GSTIN 22HTZPS1732L1ZW, for sending SMS in India through licensed telecom operators. Access is prepaid: you load a wallet and messages are charged per part at the rates published on the pricing page at the time of sending.

Your responsibilities

  • You are the Principal Entity for messages sent from your account and are responsible for the accuracy of your DLT registration and for having consent from the people you message.
  • You will not send unsolicited promotional messages, messages to DND numbers through service routes, fraudulent or misleading content, or messages on behalf of a business that is not registered on your account.
  • You will comply with TRAI’s TCCCPR 2018 and any other applicable law.

Suspension

We may suspend an account immediately on a complaint from an operator or regulator, or on evidence of misuse. You indemnify DevQuotient against penalties arising from content you send.

Delivery

Delivery depends on telecom operators and DLT systems outside our control. Delivery reports are as received from operators. Our liability is limited to crediting messages that failed because of a fault in our platform.

Governing law

These terms are governed by the laws of India, with jurisdiction in the courts of Raipur, Chhattisgarh.

Contact and grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, any complaint about the service, a transaction or content may be addressed to our Grievance Officer: Arpit Sharma (Proprietor, DevQuotient). Email: hello@devquotient.in · Phone: +91-8770386959 · Address: DevQuotient, Raipur, Chhattisgarh, India - 492013. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Privacy policy

What we collect

Your business and contact details for your account and invoices; the contact lists and message content you upload, to deliver your messages; usage and delivery logs; and payment references (we never see your full card details, which are handled by our payment gateway).

How we use it

Only to provide the service, bill you, meet legal retention requirements, and contact you about your account. We do not sell or share your contact lists with anyone. Message logs are kept for 12 months as required by TRAI; message text is anonymised after 90 days.

Where it lives

On servers in India. Access is limited to staff who need it to support you, and every access is logged.

Your rights

You can export or delete your contact lists at any time from your account, and ask us to close your account and delete your data after the statutory retention period. Write to privacy@orionxconnect.com.

Refund policy

  • Wallet balance is prepaid and non-refundable, except where a top-up was made in error and no messages have been sent from it, in which case we refund within 7 working days.
  • Messages rejected by OrionXConnect before sending are never charged.
  • Messages accepted by the operator but not delivered because of the recipient (DND, invalid number, handset off) are charged, as the operator charges us.
  • Messages that fail because of a fault in our platform are credited back to your wallet automatically.
  • DLT registration assistance fees are refundable in full if we are unable to get your Principal Entity registration approved.

Last updated 2 September 2026.